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Shared Services Manager Audit Operations



São Paulo, SP, Brazil · São Paulo, SP, Brazil
Posted on Tuesday, September 26, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
The position will be based in Brazil and will report directly to the Global Head of Audit Operations. The position will be responsible for supporting the Global Internal Audit Team through the Shared Services Program. The Shared Services Program is a centralized team within Internal Audit that performs a vital role in standardizing and streamlining high quality audit work.

Job Description:
Specifically, the position will be responsible for areas such as:

  • Supporting the Quality Assurance & Improvement Program through quality assurance reviews of audit and issue validation workpapers and monthly issue follow up updates for adherence with Internal Audit policies & procedures.
  • Assisting with Internal Audit reporting to support the department’s reporting commitments, including development of quarterly Board and Committee and internal stakeholder reporting.
  • Partnering with Audit Operations to maintain key performance indicators through data visualization tools, such as Tableau or PowerBI, to help assess the efficiency and effectiveness of the department and identify opportunities for improvement.
  • Assisting the Audit Operations team with various department tasks including communication of audits to key stakeholders, drafting monthly department newsletters, and monitoring progress of team trainings.
  • Completing all assigned requests timely and in accordance with applicable Internal Audit policies, procedures, and standards. Identify inconsistencies, errors, and discrepancies, and communicate collaboratively with team members to resolve.


The ideal candidate should have a minimum of 5+ years of External Audit or Internal Audit experience within a large and high growth company that provides financial products and services, and proven experience in project management and/or client facing functions.


The successful candidate must possess:

  • Strong understanding of auditing practices and the Institute of Internal Audit (IIA) Standards, including how to identify risks, evaluate controls and test control effectiveness.
  • A team player with excellent time and project management skills including the ability to successfully manage multiple requests at once and execute tasks within SLA’s.
  • Have excellent attention to detail to both content and formatting to ensure quality and accurate audit documentation.
  • Strong communication skills and ability to work across global time zones.
  • Experience with Microsoft Office products and data visualization tools, such as Tableau or Power BI.
  • A deadline driven focus with the ability to handle multiple projects at once.
  • An ability to work across multiple timezones
  • Ability to travel if required.
  • A passion for understanding the unique PayPal community, along with a passion for understanding the online payments business.


  • Project management and client-facing experience
  • Experience with audit management and GRC tools, such as AuditBoard or ServiceNow

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0105353