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UK Credit Compliance Manager



London, UK
Posted on Tuesday, November 14, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
PayPal is seeking a dynamic, innovative, and driven Credit Compliance Manager to join our high-performing UK Risk and Compliance team, reporting to the Credit Compliance Lead. The role contributes to the sustainable growth of PayPal’s Credit business in the UK, which offers both regulated and unregulated credit products to its consumers and merchants in those markets. It will focus on ensuring regulatory compliance along with the development and implementation of the Credit Risk and Compliance strategies and relevant policies.

Job Description:
Core Duties and Key Strategic Objectives

  • Manage the planning and oversight of key regulatory deliverables in relation to the UK credit portfolio; Monitor relevant regulatory developments and changes
  • Provide functional leadership as the Regulatory/ Market Compliance subject matter expert across PayPal’s Risk and Compliance organization and the UK business
  • Collaborate with internal teams (such as the General Manager for Consumer Credit, Program enablement, Global Credit Risk and Compliance Business Partner, internal control partners, product leaders etc.) to identify clear steps necessary to manage regulatory developments and mitigate related risks
  • Partner with Government Relations, Regulatory Relations, Legal and other teams to maintain productive and positive regulatory relationships
  • Support process/product reviews to identify and mitigate first line risks, both operational & regulatory, in line with PPUK policy and appetite and regulatory requirements
  • Maintain specific payment services, credit risk and compliance knowledge to proactively advise on future and emerging regulatory risk and requirements across the evolving product offering
  • Manage credit risk and compliance reporting across various UK and Global management committees.

This role is essential to the overall execution of our PPUK Credit Risk & Compliance Program and is a critical participant in executing the Risk & Compliance Roadmap.

  • Partner with Risk and Compliance Business Partners and Program Enablement teams and work to implement changes to comply with the evolving regulatory environment.
  • Partner on the compliance new product intake and change management processes and implementation of control requirements.
  • Provide practical and extensive knowledge of Credit and Payment Service Providers in the UK, including in-depth knowledge of regulatory credit compliance.
  • Provide inputs to first line on consumer protection related regulations including – consumer duty, vulnerable customers.
  • Be a champion for positive customer outcomes and provide a demonstrable understanding of Consumer Credit Risk assessment and measurement.

Basic Qualifications
  • 7+ years in the financial industry or equivalent with proven experience in compliance leadership roles for regulated/consumer Credit portfolios.
  • Experience with the UK regulators and the regulatory exam process in a financial institution.
  • Expertise on FCA & PRA credit requirements
  • High personal resilience a self-starter with energy and drive for results. A high degree of self-motivation is a given.
  • Degree level education.
  • Excellent English communication and written skills.
  • Experience in partnering with and counseling senior business clients, particularly in the context of a rapidly changing and growth-oriented environment.
  • Strong problem solving, operational process and analytical skills.
  • High energy and creativity, an entrepreneurial spirit, and the desire to work in a fast growth and changing environment
  • Ability to work within a matrix environment and cross functionally with commercial, operations and technology functions
  • Strong project management skills and change management experience.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

REQ ID R0108206